Contact
!ESPRIT - Model
Over the last couple of years, customer and associate orientation have emerged as a strategic success factor into company strategy and organizational development. The concrete correlation between individual criteria of success and the search for universal guidelines are subject of studies on linkage around the world.
With !ESPRIT EUCUSA has developed a model that uses innovative methods drawn from controlling, surveying, statistics and quality management to analyze effect correlations. A company’s !ESPRIT is a measure of the correlation between its ESsential PRosperity ITems and illustrates the aspects leading to a company’s lasting prosperity.
The !ESPRIT-Model – 7 Convergences in Correlation with Company Success
Additional to the hard facts gained from marketing, controlling, quality management and human resources management, it’s the 'soft' convergences that form the center of analysis and optimization measured by the !ESPRIT-Model survey method.
Fig. 1: The seven convergences of the !ESPRIT-Model
Every one of the seven convergences – innovative scope and implementation initiative, motivation, satisfaction and dedication, information, collaboration and leadership – consists of a verbalized standardized aspect/question (= item within a questionnaire). All additional items are based on the EUCUSA aspect spectrum and are developed and adapted specifically together with the company.
Select company business ratios (hard facts), all aspects and convergences (soft facts) are analyzed using regression analysis models under the aspect of relation to each other and general correlation. The result of this process are specific indexes used to measure the company’s potential as a whole and its potential in each of the following points:
* Which aspects further innovation?
* What distinguishes top-selling companies?
* How can information and communication be improved?
* Which aspects motivate people to continuously excellent performance?
* How does customer and associate satisfaction develop?
* What leads to true dedication?
* What influence does leadership have on company business ratios?
* How can companies tap the full customer potential?
* Which aspects have a positive effect on customer loyalty?
* How can mark-ups be implemented without losing customers?
* What factors create customer loyalty?
* Which aspects make customers and associates recognize partnership?
Top-level management, marketing, human resources development and organizational development gain significant diagnoses, which are applicable as strategic management tools and which allow the development and implementation of effective prosperity strategies.
With !ESPRIT EUCUSA has developed a model that uses innovative methods drawn from controlling, surveying, statistics and quality management to analyze effect correlations. A company’s !ESPRIT is a measure of the correlation between its ESsential PRosperity ITems and illustrates the aspects leading to a company’s lasting prosperity.
The !ESPRIT-Model – 7 Convergences in Correlation with Company Success
Additional to the hard facts gained from marketing, controlling, quality management and human resources management, it’s the 'soft' convergences that form the center of analysis and optimization measured by the !ESPRIT-Model survey method.
Fig. 1: The seven convergences of the !ESPRIT-Model
Every one of the seven convergences – innovative scope and implementation initiative, motivation, satisfaction and dedication, information, collaboration and leadership – consists of a verbalized standardized aspect/question (= item within a questionnaire). All additional items are based on the EUCUSA aspect spectrum and are developed and adapted specifically together with the company.
Select company business ratios (hard facts), all aspects and convergences (soft facts) are analyzed using regression analysis models under the aspect of relation to each other and general correlation. The result of this process are specific indexes used to measure the company’s potential as a whole and its potential in each of the following points:
* Which aspects further innovation?
* What distinguishes top-selling companies?
* How can information and communication be improved?
* Which aspects motivate people to continuously excellent performance?
* How does customer and associate satisfaction develop?
* What leads to true dedication?
* What influence does leadership have on company business ratios?
* How can companies tap the full customer potential?
* Which aspects have a positive effect on customer loyalty?
* How can mark-ups be implemented without losing customers?
* What factors create customer loyalty?
* Which aspects make customers and associates recognize partnership?
Top-level management, marketing, human resources development and organizational development gain significant diagnoses, which are applicable as strategic management tools and which allow the development and implementation of effective prosperity strategies.
